This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
In processing your data we will comply in compliance with the General Data Protection Regulations (EU) 2016/679 (from 25 May 2018), as well as the Data Protection Act 1998 (and any amendment of or replacement for that Act) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (and any amendment of or replacement for those Regulations), as well as any other data protection laws that apply from time to time (together the "Data Protection Laws").
Any questions concerning personal data should be addressed to the Privacy Manager by email to [email protected]
We reserve the right to modify or amend this Policy at any time and will display the effective date at the end of this Policy. Previous versions can be obtained by contacting us.
Under the Data Protection Laws, personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical physiological, genetic, mental, economic, cultural or social identity of that natural person.
- visit our website;
- use our app;
- create and place an order;
- sign up to create an account or log in to your account;
- when you subscribe to Anyticket newsletter or to mailing lists on Anyticket festival guides;
- or when you send a email, phone or online request to our customer service team;
We will collect certain identity and contact data such as:
- First name and surname
- Email address
- Postal address
- Date of birth
When you browse our website or using app, we automatically collect identifiers such as cookies and IP addresses and other technical data, such as browser type and version and operating system and platform, location data and login data, as well as usage data including information about how you use our website, products and services.
When you make a booking with us, our third party payment provider will collect your transaction data including the details of the purchases of festival packages or festival tickets that you make on our site, including your payment details – bank account and payment card.
We may also ask you to complete surveys that we use for research purposes only, although you do not have to respond to them, and we will ask for you to provide personal data when you submit the survey.
If you contact us through our customer services department, we may keep a record of that correspondence as well as the identity and contact data that you provide to us.
If you tell us that you have a health concern or reduction in mobility that could affect your festival experience, we will ask you for details. We will ask for your explicit consent to collect and process this data.
How we use your personal data?
Answering your enquiries:
When you get in touch with us with an enquiry about festival tickets or a festival package, we will use your personal data to service your request and respond to your enquiry.
Arrangement and fulfilment of your festival booking:
When you purchase a festival ticket or festival package from us, we will use your personal data to make arrangements for your booking and otherwise as necessary to fulfil the contract for your booking. This may include identity and contact data as described in section 1. When required by the travel providers (such as the festival organiser, promoter, hotels, transport company) in order to confirm your booking and to fulfil their part of your festival contract, your personal data may be shared with them, as detailed in the section below entitled: 'Who is my personal data shared with?'. We will also share your data with other third parties who provide services to us in connection with making your booking such as payment and ticketing providers.
In order to arrange your booking and fulfil your contract, the processing we will undertake includes:
processing your payment card through a third party payment provider.
processing your booking through our third party ticketing providers.
contacting you by email to confirm your booking.
contacting you to fulfil your booking, personalise your festival tickets by adding the names of your party, and delivering your tickets or coupons to you by email or post.
contacting you to make sure you receive the instructions and information to access the festival and any other service you've purchased with us.
contacting you to verifying your identity when you need to change your order details (traveller name, delivery address…).
contacting you to try to resolve your complaints and any requests made to our customer services: pre-sale enquiries for information, post-sale refund enquiries, cancellations, upgrades or modifications to the order details.
As a matter of fraud prevention, we may need to verify your personal data with your bank or credit card provider and to any relevant investigatory authority to ensure against fraudulent transactions.
In order to process your booking, we will use any health and mobility information that you provide to us to enable us (and the suppliers of your festival package) to ensure your health, safety and welfare during the event, which is our legal responsibility. We will ask for your explicit consent for our use of this information at the time of requesting it only for this purpose.
Where you provide names of children for the purpose of purchasing children's tickets to festivals, we will use these only for the purpose of fulfilling your booking and for no other purpose.
Advertising our products and services:
Anyticket uses your personal data for advertising our products and services to help grow our business. Anyticket may use internal tools as well as technology partners to do this, as detailed in the section below entitled: 'Who is my personal data shared with?".
In order to advertise our products we may:
We may also use your personal data to tailor advertising or sponsored content on Anyticket site on behalf of commercial partners.
How long is my personal data stored for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Your rights under the Data Protection Laws in relation to your personal data include (but are not limited to) the following:
You have the legal right to ask us to supply you with a copy of the personal data that we hold about you at any time free of charge. This could include booking information relating to your festival tickets or festival packages that you have booked with us. Further copies may incur a reasonable fee and also if your request is clearly unfounded, repetitive or excessive (we may refuse to comply with your request in these circumstances).
You can also ask us to rectify any errors in your personal data or complete any incomplete data that we hold or you can update your own details at any time by accessing your online account.
Where you have given your consent to our processing of your data, you have the right to withdraw your consent at any time. If you withdraw your consent and there is no other legal ground for us to process your data, you can ask us to erase your personal data. You can also require us to erase your data if we have processed your data unlawfully or if the law requires us to erase your data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You may also restrict the processing of your data: This enables you to ask us to suspend the processing of your personal data if: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
If you wish to exercise any of your legal rights, please file your request with our Help Centre by filing a request in our Help Centre at this link or writing to our Manager at [email protected]
Third party websites
Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
A cookie is a small piece of data that is stored on your device and helps in storing information about you on websites and in mobile applications. Other technologies, including web storage and identifiers associated with your device, can be used for similar purposes. In this policy, we use the word "cookie" to describe all of these technologies.
Cookie categories Why do we use such cookies Required We use these cookies in order to maintain the website's performance and to detect and prevent security threats.For example, we may use such cookies to store information about your session and to prevent others from changing your password without your username and password. Tuning We use these cookies to remember your settings and preferences and make your stay on our site more enjoyable.For example, with their help we can fix your chosen language. Optimization We use these cookies to collect information about how you use our site, to monitor the site, increase its effectiveness, improve the services we provide and make your stay on the site more enjoyable.For example, with their help we can learn more about which functions are popular and which need to be further developed. Marketing We use these cookies to place ads, to ensure its relevance and usefulness to consumers, and to track the effectiveness of our advertising campaigns both within our services and on other websites or mobile applications. Our third-party advertising partners can use these cookies to create a profile of your interests and place relevant ads on other sites. Your choice
Mobile Device Identifiers
The operating system on your mobile device may have the option of disabling certain device identifiers used for personalized advertising. Refer to the manufacturer's instructions for your mobile device; this information is usually located in the "Settings" section of your mobile device.
And of course, if your mobile device allows you to delete applications, you can always stop collecting your information by uninstalling the Anyticket application.